Payment & Cancellation Policy

1. Payment Provider

Online Academy Mall uses Paystack or another approved payment provider to process payments securely. We never store full card details on our platform.

2. Pricing & VAT

All package prices displayed in South African Rand (ZAR) are VAT-inclusive. International teacher prices may be displayed in US Dollars (USD); the final amount charged may be converted by your bank or payment provider.

3. Payment Confirmation

Payment status is confirmed server-side. An enrolment or order only becomes active after successful payment confirmation, and every transaction receives a unique payment reference.

4. Teacher & Seller Allocation

• Teacher transactions are allocated 70% to the teacher and 30% to Online Academy Mall.
• Marketplace transactions are allocated to the seller and the platform according to the configured commercial agreement.
• Payments are always routed using the unique Teacher ID or Seller ID — never by name alone.

5. Monthly Packages

Monthly packages are billed in advance for the selected month. Continued access requires payment for each new period.

6. Cancellations

• Users should cancel or reschedule services through the platform process where available.
• Teachers must provide reasonable notice when cancelling or rescheduling lessons.
• Repeated cancellations, fraudulent refund requests or misuse of the refund system may result in account review or suspension.

7. Refunds

Refunds are handled according to our Refund Policy.

8. Circumventing Payments

Arranging payments outside the platform for services found through Online Academy Mall is not permitted and may lead to account suspension.